FAQs

  • Chevron down What is a Segway personal transporter?
  • Segway is the first personal transportation that maintains balance on two wheels. With very small dimensions, Segway uses the same space as a pedestrian and it is allowed to ride on the bicycle path. Also, it is specially designed for intelligent and environmentally friendly transportation around the city.

  • Chevron down How does it work?
  • Thanks to the dynamic stabilization, Segway works perfectly with the body movement. The gyroscopes and tilt sensors allow the Segway to control the drivers’ gravity center 100 times per second. This way, when the driver leans forward, the Segway moves within the same direction; and when the driver leans back, it accompanies the movement, becoming an extension of your own body.

  • Chevron down How secure is it?
  • It has been invested much time and effort to ensure Segway`s safety. The revolutionary dynamic stabilization technology enables an exceptional driving experience. Segway systems are redundant and are equipped with sophisticated alerts to avoid any mistakes, which certifies your safety. Our tours begin with personalized training from our professional guides, that will make sure you can drive safely on a Segway.

  • Chevron down How do I book a Segway tour?
  • Select your preferred tour and time, we have several daily Tours. Once a reservation is made, one of our agents will confirm by email or phone.

  • Chevron down How long do the Tours last?
  • We have different tours for you to choose from, 60, 90, 120 and 180 minutes. All our tours include previous training with our expert guides before you start the actual Tour.

  • Chevron down How far in advance should I book?
  • You can call the very same day to check if there is any availability, however, it is very possible that the tours are complete. We recommend booking as far in advance as possible, so you can get the day and time that you really desire.

  • Chevron down Is Segway safe for children or people with disabilities?
  • Although using a Segway is very easy and safe, we do we ask that participants have at least 16 years old. And in addition, drivers must weigh between 35 and 130 kilos and able to walk up and down a step without assistance.

  • Chevron down Are reservations required?
  • Reservations are required for every tour we offer. All walk-up customers will be accommodated in the best possible manner based on guide and Segway availability. Our tours fill to capacity on a regular basis. For this reason, we highly suggest making a reservation online or contacting us directly to make a reservation. We don’t want to fill our tour and miss showing you around!

  • Chevron down Where is the meeting point?
  • All Segway tours begin at our office, located at Ijdok 159 1013MM, Amsterdam. We are located in the center of Amsterdam. 10 minutes walk from the central station.

  • Chevron down Is parking available near the office?
  • Yes, there is a parking garage in the Interparking Ijdok (Ijdok 33 1013MM Amsterdam)

  • Chevron down If I am pregnant can I join the tour?
  • Unfortunately, due to the risk to both child and mother, pregnant women are not allowed to participate in our Segway Tours.

  • Chevron down How big will my group be?
  • Our tours operate in groups of 8.

  • Chevron down What if my party is more than 8 people?
  • If the party is larger than 8 the group will be split up for safety reasons. If you would like to keep a larger group together, please inquire about one of our Private Tours.

  • Chevron down What time do I need to get there for my tour?
  • Your tour will start promptly at the scheduled time, therefore please arrive 15 minutes prior to tour departure time in order to complete the necessary paperwork. Please be aware that we have multiple tours departing throughout the day, therefore if you arrive more than 30 minutes early we may still be working with other guests and not quite ready to welcome you properly. Each member of your party will be required to complete and sign a liability waiver form. Minors under the age of 18 will need a parent or guardian to complete their paperwork.

  • Chevron down Is this tour offered in any other languages? Or only English?
  • Our public tours are offered only in English at this time. Other private guides in other languages Spanish, German or French are upon request.

  • Chevron down Do we go inside the museums and monuments?
  • We do not enter the museums and monuments since the Segway are so much fun! However, we will give you a great orientation of the city so you’ll know exactly where you will want to go after the tour.

  • Chevron down Am I allowed to take pictures during the tour?
  • Due to safety reasons, we do recommend that you ask your guide to take your pictures so you can focus on riding and balancing on your Segway. From July 1st, 2019 it’s prohibited by Dutch law holding a phone in your hand while operating a vehicle in traffic. The fine is 90 Euro’s and is at your own risk.

  • Chevron down What is your cancellation policy?
  • We are happy to offer full refunds for our standard Segway tours if the reservation is canceled more than 72 hours (3 days) before the scheduled tour. We do not offer refunds for any reason once we are within the 72 hours of the scheduled tour.

  • Chevron down Are tours canceled in case of rain?
  • No. Our tours operate rain or shine. We have ponchos available for purchase in our office.